Ingram Micro Offers Three New Cloud Services, Adds Credit Card Payment Processing Service

Distributor includes N-able remote monitoring, Symantec and Trend Micro cloud security in its cloud services portfolio.

August 25, 2011

D.H. Kass

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Ingram Micro Inc.’s services division said recently that it added three new cloud services to its portfolio, namely, N-able Technologies’ N-central remote monitoring and management (RMM) platform, Symantec Corp.’s Endpoint ( and Trend Micro Inc.’s Worry-Free Business Security Services.

The distributor previewed the new services from the three vendors to channel partners at its recent Cloud Summit, all of which are immediately available to Ingram resellers in North America, Ingram said.

“Cloud security and remote management and monitoring are two ‘must have’ solution sets for progressive channel partners who are using technology innovation to deliver greater services value and help their customers meet and exceed business goals,” said Renée Bergeron, Ingram Micro North America vice president, managed services and cloud computing.

Ingram said that more than 12,000 free reference documents and marketing tools have been downloaded from its cloud web site, which offers some 40 cloud-focused solutions from 25 different technology vendors in North America. The distributor said that the site averages about 25,000 page views per month from 3,500 solution providers and managed service providers (MSPs).

New merchant services

Ingram also said that it had initiated credit card payment services under the Ingram Micro Merchant Services banner, which it launched at RetailNow 2011 in Orlando, FL.

The credit card processing will open additional revenue opportunities for Ingram’s channel partners through reselling the merchant services either as part of point-of-sale technology or as a stand alone offering, officials said.

Ingram said that it will provide channel partners with an upfront financial incentive for each service sold and an annuity stream at a percentage of the recurring revenue residuals received from each customer.

“By teaming with one of the top electronic commerce and payment processing companies in the industry, Ingram Micro is bringing to market a competitively priced service that spans our partner base, offers a very lucrative incentive program and works to remove additional back-office complexity for all parties involved in the sale,” says Brian Wiser, Ingram North America senior vice president, Specialty Solutions Division.

Ingram said that channel partners using the merchant services will have available 24/7 customer service and technical support, and online access to their account information.

TAGS: cloud services,Symantec,Trend Micro,N-able,Ingram Micro

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