N-able to Integrate Mitel's IP Communication Software into Managed Services Platform

Vendors strike technology alliance to provide remote IP communications monitoring to MSPs through N-central platform.

November 17, 2010

D.H. Kass

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N-able Technologies, a provider of remote monitoring and management software, said that it will incorporate Mitel Network Corp.’s unified communications software into its flagship N-central platform to offer customized Voice-over-Internet Protocol (VoIP) monitoring services to managed service providers (MSP).

Officials said that N-able’s integration of Mitel’s Communications Director software into its N-central platform will enable MSPs not only to deliver managed services remotely but also to monitor communications system performance from one central location.

“This new technology alliance with N-able will make it possible for our mutual partners to deliver managed services remotely while monitoring communications information for their customers from one centralized console,” says Paul Butcher, Mitel president and chief operating officer.

N-able also said that adding the Mitel software to the N-central platform gives MSPs the opportunity to add IP communications to their service offerings.

MSPs also may use the Mitel call control software in a virtualized setting. The virtual Communications Director software leverages VMware Inc.’s vSphere 4 to allow MSPs to consolidate the vendor’s voice and unified communications applications with non-voice business software.

“As demand for VoIP continues to grow, our partners will be able to take advantage of Mitel Communications Director which is designed to optimize communications system performance for their customers,” said Gavin Garbutt, N-able president and chief executive.

TAGS: unified communications,managed service,N-able,MSP,Mitel

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