Waging War Against Service Abuse
Intelligence tied to protection(Page 2 of 2)
The key to any successful protection program is reliable intelligence. Only when the intelligence identifies the threats can investigation and correction can take place.
The best practices in prevention of warranty and service fraud are the opposites of the control weaknesses that enable this fraud:
Business that relentlessly counter threats can generate enormous savings and create additional and enduring value for their business and customers.
The Alliance for Gray Market and Counterfeit Abatement (AGMA) (www.agmaglobal.org) is a non-profit organization comprised of influential companies in the technology sector, whose mission is to address gray market fraud, parallel imports, counterfeiting, software piracy, and service abuse of technology products around the globe. The organizations goals are to protect intellectual property and authorized distribution channels, improve customer satisfaction and preserve brand integrity.
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