Kaseya Opens New Certification Program for MSPs, Enterprise Customers

Four levels of proficiency on the Kaseya platform for Certified Engineers, increase knowledge, gain priority support.

Kaseya International Ltd., a Lausanne, Switzerland-based provider of remote monitoring and management software, said that it has initiated a new certification program for managed service providers and enterprise-class customers.

The Kaseya certification program offers four levels of proficiency in the knowledge and practice of the vendor’s managed services platform, focused on the functionality and usage of the software, officials said. It includes areas such as agent deployment and procedures, audit and inventory, information center, live connect, monitoring, patch management, remote control, system set-up and ticketing.

“Successfully going through the rigors of the certification course work and exam demonstrates a higher level of comprehension to operate and administer the Kaseya product offering,” said Tim McMullen, Kaseya chief operating officer.

For enterprise customers, successful completion of the Kaseya certification carries with it a higher level of support from the vendor, McMullen said.

“We’re offering a return for the investment by granting a higher level of support immediately for the company of the certificate holder,” he said.

Kaseya said that to develop the program it partnered with Dr. Masoud Sadjadi, a professor at Florida International University, and the IT Scholars Co. to construct a virtual training portfolio that allows trainees to use streaming videos to learn about the Kaseya platforms functions, get involved with interactive simulated videos, use virtual environments to practice concepts, access book chapters and self-assessment quizzes to master concepts.

TAGS: certification,Kaseya,managed service provider,remote monitoring



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