Lenovo Offers New Services Program to Channel Partners

Vendor’s enhanced portfolio includes support center, incentives, resources, tools. Company also announces new agreement with Brightpoint, distributor of wireless devices.

Lenovo Group Ltd., a computer maker, said it has initiated a new services program for channel partners featuring a menu of offerings, incentives, online support, resources and tools.

“We’ve created a robust portfolio of service offerings covering the entire lifecycle of the PC, from deployment to maintenance to recycling at the end of life,” said Peter Bartolotta, Lenovo senior vice president, global services.

Lenovo said that its approach differs from that of its competitors in that channel partners are free to pick and choose which of the vendor’s services are most appropriate for them to deploy.

Now, under the Partner Services Program, which is available immediately, channel partners can earn hefty financial rewards, such as an additional 10 discount points, for marketing Lenovo's Priority Support package.

“We’ve always given partners the flexibility to pick and choose which Lenovo services best fit their needs, and now we’re rewarding them for helping to grow priority services,” Bartolotta said.

The Priority Services package includes telephone-based, tech-to-tech support, priority call routing, advanced technicians, electronic call tracking system, escalation management and third-party software support.

Lenovo also is offering an influencer program under which channel partners can earn between 7 and 12 percent of invoice amount for sales of the vendor’s Online Data Backup Enterprise Edition, Deployment Services, Imaging Services and Asset Recovery Services.

Should a customer renew the services, Lenovo will continue payments to the channel partner that initially signed the deal.

Lenovo said that its new online Sales Support Center provides channel partners with a single point of contact to support its services portfolio. The support center does not include email and telephone assistance but the vendor said it plans to include those options in the future.

The company also is providing channel partners with data sheets that categorize its service offerings by series, part numbers and common issues.

New distribution deal expands vendor’s channel lineup

Separately, Lenovo said it has signed a distribution agreement with Brightpoint North America LP, a division of Brightpoint Inc., a $3.2 billion, Indianapolis, IN-based distributor of wireless devices.

Beginning this month, Lenovo’s channel partners can purchase the vendor’s ThinkPad laptops and Idea-branded PCs through Brightpoint, which primarily works with carriers and wireless-focused channel partners.

Officials said that the deal opens up Lenovo’s product line to a new category of resellers.

“The channel is our primary route to market, and adding Brightpoint as a new distributor strengthens our commitment to the channel by introducing new partners who specialize in wireless devices,” said Chris Frey, vice president, Consumer and Commercial Channels, Lenovo North America.

“These partners are looking to expand their portfolio offerings, and the Lenovo-Brightpoint collaboration can quickly bring innovation to these partners,” he said.

TAGS: services,PC,Lenovo,ThinkPad,channel partner

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