Quest Software Offers Program For Service Providers

Program geared to help members improve service to existing customers, uncover new accounts, enhance service offerings.

Quest Software Inc., a $700 million maker of IT management solutions based in Aliso Viejo, CA, said it has opened a new program for service providers and will make available its entire portfolio of products and services to participating managed service and hosting providers.

Quest’s product folder features IT management solutions in Windows, application, database, network and virtualization. The vendor launched its service provider program some six months after acquiring PocketTrap, a San Francisco, CA-based remote management and monitoring platform provider.

Company officials said that the program provides pricing and billing models and other benefits that map to meet the needs of service providers.

“Quest brings unprecedented breadth, flexibility, and scalability to the service provider marketplace,” said Roy Appelbaum, Quest vice president of channel sales and alliances.

Applebaum said that by accessing Quest’s portfolio of products and services, managed service and hosting providers will be able to lower customer support costs, improve service quality, realize faster time-to-revenue, boost sales from existing customers and uncover new market opportunities.

“Our new program looks at the unique requirements of each service provider, whether it’s improving management of an existing customer base, facilitating faster on-boarding of new customers, or offering services to move into new markets such as the cloud or virtualization,” Applebaum said.

Program garners partner support

Two new members of the Quest service provider program said that leveraging the vendor’s portfolio will make a difference to them.

“The Quest tools help to mitigate risks for new customer on-boarding and migrations, which in turn helps us to achieve faster time to revenue,” said Phil Van Etten, chief executive, Azaleos Corp., a Seattle, WA-based provider of Microsoft Corp. Exchange services.

Azaleos recently landed a $3.4 million bid to manage the new Exchange Server 2010 platform for the U.S. Centers for Disease Control and Prevention (CDC) over the next year.

“We’re excited about working with Quest’s new MSP team, leveraging their monthly pricing model and expanded access to the Quest portfolio,” said Van Etten.

Dan Atkinson, vice president, alliances and marketing at DirectPointe Inc., a Lindon, UT-based managed service provider, said that “without Quest, desktop virtualization services would be almost impossible for us to develop on our own and scale to meet what we see as a very real growing demand.”

Quest said that pricing and billing under its service provider program will be offered on a monthly or quarterly basis.

TAGS: cloud computing,virtualization,managed service,Quest Software,service provider

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