Xerox and HCL Target Managed Print Services for Enterprise

Xerox Corp and system integrator HCL Technologies partner to bring print managed services to enterprise accounts. More businesses are seeking to control their document-related costs such as printing and copying.

Is there a channel opportunity in the little-noticed market for managed print services?

At least one manufacturer and a large system integrator believe so. Printing giant Xerox Corp. (NYSE: XRX) and systems integrator HCL Technologies have formed a strategic alliance to pursue burgeoning opportunities in the global market for managed print services (MPS). Their action gives yet another boost to the managed services market, a hot area for channel partners right now.

HCL, a leading global IT services company, will combine Xerox print services with its own desktop management and infrastructure expertise to help enterprises control printing, copying and other document-related costs.

The MPS market is growing at about 20 percent per year, according to Dublin, Ireland-based researcher Research and Markets. The company estimated this year that the North American and Western European markets will grow from $11 billion to $26.7 billion in 2012, and that the number of managed devices will increase from 8 million to 18 million during the same period.

The research firm noted that most revenue will be driven by hardcopy devices (including the finance charges for equipment) and supplies, although service and management activities will account for an increasing portion of the market.

“This partnership will enable us to transform the way enterprise print environments are managed and to create new value-added solutions,” said Anubhav Saxena, associate vice president of HCL USA.

As an examples of new solutions, Saxena listed mailroom outsourcing, document-centric process optimization and outsourcing, vertical-market programs, and production print center staffing. “Such solutions will enable us to deliver more optimization to our customers, and to drive additional efficiencies throughout the office setting,” he said.

Saxena added that HCL is looking forward to working with Xerox because Xerox is more interested in creating service revenue than some other printer manufacturers." Xerox is not focused solely on making money from the sale of the devices but on making money from the output of the devices and the services, which means opportunities for us,” he said.

Xerox expects HCL to open new opportunities while bringing sustainable business benefits to more customers worldwide, said Stephen Cronin, president, Xerox Global Services.

HCL manages more than 600,000 desktops and supports seven million helpdesk contacts. Both HCL and Xerox provide services in various parts of the world.

In separate news, IBM recently tapped Xerox to be its preferred global imaging partner for IBM Managed Business Process Services (MBPS), a unit of IBM Global Technology Services. IBM MBPS automates and standardizes back-office functions in areas such as finance and accounting, human resources, customer relationship management, payroll and expense reporting. IBM will leverage Xerox's global document management services to give customers digital access to information stored on paper.

TAGS: IBM,Enterprise,Xerox,document management,managed services

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