Case Studies Guide
Case Studies | Vertical Markets | Insurance
Our comprehensive guide to technology solutions implemented by channel partners in specific vertical markets.
Aetna, one of the nation's leading providers of health, dental, life and long-term care benefits, wanted to upgrade its communications system to provide a Voice over IP (VoIP) Contact Center to serve customers better and cut costs.
Worth $1.3 billion, Grange Insurance is a highly successful provider of auto, home, life, business, and farm insurance. As Grange Insurance continued to expand, it became necessary to add new staff to meet the needs of their growing customer base. Even with more personnel, however, the company still couldnt respond to agents as quickly as necessary. The insurance provider needed to find a way to instantly track, trace, and access information.
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