Case Studies Guide
Case Studies | Vertical Markets | Hospitality
Our comprehensive guide to technology solutions implemented by channel partners in specific vertical markets.
Crowley Maritime Corp., a global provider of maritime services, needed to reposition its business operations to meet new business challenges, as well as reduce operating costs and increasing profits.
One World Hotel offers five-star accommodations in Malaysias Klang Valley. When the hotel opened its doors in 2007, the owners envisioned that it would set a new standard for service and luxury. The hotels owners, who also own an adjoining shopping center, were searching for a strong and flexible network infrastructure. They needed an infrastructure that would enable the deployment of new applications without rewiring or recabling, which would result in added expenses and disruptions to business operations. They also required a system that would support the implementation of a range of modern services, such as CCTV security, IP telephony, and Internet access.
In a time when many airlines are downsizing or closing their doors, Australian airline Jetstar is implementing an aggressive growth strategy. Jetstar recognized that they would have to streamline their terminal operations if they hoped to realize their ambitious growth goals. The company concluded that the most effective way to make terminal operations faster, more efficient, and more cost effective was to set up a system that allowed customers to bypass long check-in lines.
Based in Buffalo, New York, Celebrity Ventures is a food service management company that has experienced great success in the sports-themed dining niche. Two restaurants are extremely busy on game days. The higher than normal volume often caused the point of sale systems, which were slow in the first place, to crash.
Serving the Puget Sound region of Washington for over 20 years, Chateau Retirement Communities prides itself on providing individuals with superior services and amenities. Chateau Retirement Communities consists of several locations, and each site has its own infrastructure, hardware, and software. There are over 100 users on staff, but just one IT professional. The IT challenges confronting Chateau were numerous. Because there was no central help desk, complaints were communicated through voicemail, e-mail, walk-ups, and instant messaging.
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