Case Studies Guide

Case Studies | Vendors | Avaya

Our comprehensive guide to technology solutions implemented by channel partners in specific vertical markets.

Avaya - Access MediQuip

With 75 percent annual growth, the company outgrew its original call-center capabilities. With more than 200 daily calls manually screened by an individual operator.

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Avaya - AAA Mid-Atlantic

AAA Mid-Atlantic was growing at such a rapid rate it needed to get its technology and communications architecture in line with growth. Not accomplishing could tarnish the company's reputation for providing high-end member support.

Avaya - Aetna Specialty Pharmacy

Aetna, one of the nation's leading providers of health, dental, life and long-term care benefits, wanted to upgrade its communications system to provide a Voice over IP (VoIP) Contact Center to serve customers better and cut costs.

Case Studies Solutions

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