Case Studies Guide


Case Studies | Technology | Systems Management


Our comprehensive guide to technology solutions implemented by channel partners in specific vertical markets.

Zeus Technology-Play.com

Play.com is an online shopping site that sells a variety of products, including games, books, electronics, and software. As Play.com continued to grow, the company began looking for a way to replace the existing Microsoft Network Load Balancers with a product that would permit the Internet retailer to scale up its e-commerce capacity at any time by as many servers as needed.

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BMC Software - Arch Chemicals, Inc


Arch Chemicals is a global specialty chemical company that needed to replace its custom-built help desk to improve root cause analysis, enhance decision making and respond to server events based on business impact.

IBM - Cubist Pharmaceuticals, Inc


Cubist Pharmaceuticals, a leading bio-pharmaceuticals company, required a new system to manage clinical trials. He current system was overwhelmed, and employees couldn't share critical information.

IBM - Fashion Institute of Design and Merchandising


The Fashion Institute has always prided itself on focusing on the connection between education and industry. It wanted to change the way everybody from staff to students to alumni communicated with the college. At the same time, it wanted to lower costs, improve service and integrate voice into its web portal.

IBM - Mohawk Fine Papers


Mohawk Fine Papers was becoming more and more difficult to accommodate last-minute changes and requests to customer orders because of fast growth.

VMWare - Adlink


Adlink is a company that sells advertising in the Los Angeles area, across forty-four different cable networks. What they needed was a solution to maximize efficiencies of current IT operations without increasing overall costs.

3COM - Covenant Health


Covenant Health is a leading Tennessee healthcare provider that uses advanced technologies to deliver information to employees and physicians. With six hospitals ranging in size from fifty to 540 beds, Covenant Health needed an affordable array of powerful network systems to expand its connectivity and deliver new-generation PACS and healthcare applications.

Dell - Altran


Altran is a European leader in innovation consulting. Founded in 1982, the company has three areas of expertise: technology and innovation, information systems, and strategy and management. Altran needed to standardize various IT systems by installing common software solutions across Altran’s 150 companies. This included a financial consolidation application, ERP as well as e-mail.

3Com-GAI Consultants


GAI Consultants is a multidisciplinary engineering firm headquartered in Pennsylvania. Boasting 7 main offices and several more in the field, this successful company employs nearly 600 individuals and has 130 CADD users. When GAI Consultants moved to its new location in Pittsburgh, the company faced a daunting challenge: establishing an IT infrastructure from the ground up.

Dell-EDCO


Hospitals across the country are required to keep medical records to comply with federal and state law. EDCO converts hard copy documents into digital images so they can be efficiently stored and retrieved by hospitals as needed. To run their image processing programs, EDCO used rack-mount servers. The company realized they were facing a serious problem when they ran out of rack space for servers that supported document conversion operations.

3Com-Workers Accident Medical Corporation


The Workers Accident Medical Corporation (WAMC), located in Seoul, South Korea, provides medical services for individuals who are injured on the job. This state-run institution operates two hospitals. Before implementing 3Com technologies, the Workers Accident Medical Corporation was facing several challenges. Both hospitals were experiencing severe problems with network stability, both because of outdated equipment and increased data traffic. In addition, the hospitals were receiving poor technical support from their existing vendor.

IBM-The North Face


The North Face produces performance apparel, equipment, and footwear for serious athletes. The challenge the company was facing was that they wanted to launch a Web site so they could begin selling their popular merchandise directly to customers.

IBM-Celebrity Ventures, Inc.


Based in Buffalo, New York, Celebrity Ventures is a food service management company that has experienced great success in the sports-themed dining niche. Two restaurants are extremely busy on game days. The higher than normal volume often caused the point of sale systems, which were slow in the first place, to crash.

IBM-Grange Insurance


Worth $1.3 billion, Grange Insurance is a highly successful provider of auto, home, life, business, and farm insurance. As Grange Insurance continued to expand, it became necessary to add new staff to meet the needs of their growing customer base. Even with more personnel, however, the company still couldn’t respond to agents as quickly as necessary. The insurance provider needed to find a way to instantly track, trace, and access information.

ADTRAN-Citizens National Bank


The Citizens National Bank opened its doors in 1973, originally serving residents of Sevierville, Tennessee and surrounding areas. The company was facing several technological challenges, which eventually led to the Citizens National Bank’s implementation of numerous ADTRAN technologies. The bank had an aging network that was in need of an upgrade. Citizens National Bank also wanted to increase performance and extend service to an ATM location using non-traditional means.


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