Case Studies Guide

Case Studies | Technology | Data Management

Our comprehensive guide to technology solutions implemented by channel partners in specific vertical markets.

Dell-College of the North Atlantic

The College of the North Atlantic is a network of 17 campuses located in the Canadian province of Newfoundland and Labrador. Severe storms are a reality in Newfoundland and Labrador. For the College of the North Atlantic, a blizzard, flood, wind-related power outage, or other disaster could easily translate into a shutdown of the school’s primary data center. Classroom applications, distance learning programs, e-mail, and administrative applications would all be disabled as a result. The college needed to find an effective disaster recovery solution.

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Oracle - GlobalConnect, LLC

Global Connect provides high performance secure hosting services. The company sought to create a highly scalable and secure data infrastructure for its growing client base. It also wanted the capability to deliver rapid searches to customers and to have flexible security options to meet the needs of clients.

Microsoft - Precision Results Manufacturing

Precision Results Manufacturing is a tube and sheet metal fabricator based in North Dakota. The company needed to link computers together through a central server to eliminate shutdowns that could potentially stop workflow.

VMWare - AIG Technologies

AIG Technologies is a supplier of information technology solutions. What AIG needed to accomplish was to improve their customer support and response time by increasing datacenter space for growing projects. AIG sought the help of VMWare in order to implement a solution that could meet their customer support and response needs.

VMWare - Accountants Inc

Accountants Inc. is a 350 person firm that provides companies with temporary or permanent financial talent, as needed. The challenge that Accountants Inc., were facing was that the company needed to move beyond the limitations of the single-server to single-application model they had been using.

3COM - Covenant Health

Covenant Health is a leading Tennessee healthcare provider that uses advanced technologies to deliver information to employees and physicians. With six hospitals ranging in size from fifty to 540 beds, Covenant Health needed an affordable array of powerful network systems to expand its connectivity and deliver new-generation PACS and healthcare applications.

3COM - Goodwill Industries of Toronto

Goodwill Toronto, a Canadian registered charity manages 32 stores and training centers in Greater Toronto, Central and Eastern Ontario. Goodwill Toronto's technology infrastructure limited its ability to manage its daily business. The company sought an enterprise network that would converge telephony and data between its new headquarters and its stores.

IBM - Phoenix Contact

Phoenix Contact GmbH & Co. KG is one of the world's leading manufacturers of connection and automation technologies for the electronics industry. Phoenix Contact needed to be able to make accurate decisions based on the latest business intelligence (BI) data. The infrastructure for its existing BI system was at its limits, causing long delays in getting information.

Dell - Kent Police

The Kent Police Authority is one of 43 police authorities in England and Wales established by Parliament for the governance of policing at a local level. The authority's IT infrastructure was five years old, and with this system, the Kent Police experienced performance issues that delayed retrieval of information. Additionally, a lack of scalability meant support costs were becoming more expensive. The Kent Police needed a scalable and powerful solution to run its business-critical application. To do this, Dell, SAP and Novell collaborated closely to put forward a complete solution for the Kent Police Authority.

3COM - House Ear Institute

House Ear Institute (HEI) is an internationally recognized non-profit research organization based in Los Angeles. Known for its contributions to auditory science, HEI's 180 employees require a fast, reliable communications infrastructure. Until recently HEI's 10/100 Ethernet headquarters network lacked the speed researchers needed to transfer files between offices and other research centers, resulting in bottle-necks that hampered staff's productivity.

IBM - Peter Hahn

Peter Hahn, a prestigious, Germany-based clothier, specializes in producing women’s clothing made from natural fibers. While Peter Hahn was rapidly expanding, the company recognized that data availability had become more critical than ever before. The clothier faced several challenges related to data availability.

Microsoft-Del Monte Foods

Del Monte Foods, a California-based company that began operations in 1916, produces, markets, and distributes a variety of foods and pet products for the U.S. retail market. Because so many of Del Monte’s customers still submit orders by fax, the company needed an efficient and reliable fax server solution that would integrate with their existing Microsoft IT infrastructure.


Hospitals across the country are required to keep medical records to comply with federal and state law. EDCO converts hard copy documents into digital images so they can be efficiently stored and retrieved by hospitals as needed. To run their image processing programs, EDCO used rack-mount servers. The company realized they were facing a serious problem when they ran out of rack space for servers that supported document conversion operations.


Based in New York, RVM is a company that specializes in providing document scanning, electronic discovery, and other types of litigation support services to law firms and corporate legal departments. Aside from locating needed files and documents for their clients, RVM also extracts the most relevant data contained in these files and delivers this information in a variety of formats. This company required a powerful IT infrastructure to effectively perform its duties. Work for a single case can involve gigabytes or even terabytes of data.


German-based Fujicolor specializes in developing photos for customers across the country, and operates 6 photographic labs. Germans submit about 21 billion digital photos for printing each year, and Fujicolor realized at the beginning of 2007 that they would need to increase their memory and storage capacity to meet the changing needs of their customers. Their existing storage systems were already performing at their peak, so the company opted for entirely new systems.

Microsoft-Norton Rose

Norton Rose LLP is a very large legal practice with offices in Europe, the Middle East, and Asia. The challenge the company was facing was that they had to find a way to reduce the amount of time individuals spent locating information.

IBM-Grange Insurance

Worth $1.3 billion, Grange Insurance is a highly successful provider of auto, home, life, business, and farm insurance. As Grange Insurance continued to expand, it became necessary to add new staff to meet the needs of their growing customer base. Even with more personnel, however, the company still couldn’t respond to agents as quickly as necessary. The insurance provider needed to find a way to instantly track, trace, and access information.

Microsoft-Country Knolls Animal Hospital

The Country Knolls Animal Hospital is a well-established practice that has been operating in Ballston Lake, New York, for the past 30 years. When Dr. Kelly Cooper purchased the practice from the original founder in 2008, she quickly recognized that the operation was in need of a digital technology transplant. According to the new owner, the practice used virtually no technology, and basically ran on paper and pencil. She wanted to install specialized veterinary software to help her with a variety of tasks, but first she needed a network to run it on and a compatible computer operating system.

Business Objects-American Electric Power

American Electric Power is an Ohio-based company that provides electricity to millions of customers and generates billions in revenue each year. Because the utility's business intelligence needs were becoming more complex, a decision was made to upgrade to BusinessObjects XI Release 2 software because of its advanced Web-based reporting, integration, visualization, and end-user capabilities.

Business Objects-Allied Irish Banks

Allied Irish Banks (AIB) is Ireland’s leading bank and financial services organization. The major challenge this large financial organization was facing was that their current activity-based management (ABM) software did not provide the level of insight desired about the end-to-end process costs of common business activities, such as processing and managing loans.

Pillar Data Systems-Plaxo

Headquartered in California, Plaxo, Inc. helps its over five million members stay connected with family and friends. Not surprisingly, data storage is a major concern for this ever-growing company. When their initial 3-TB of data grew to over 75-TB in just a few months, the company began searching for a high performance system that could scale rapidly to meet their increasing data storage needs.

Aladdin Knowledge Systems-IriTech Inc.

Counting successful corporations and national security agencies among its customers, IriTech Inc. manufactures biometric authentication equipment and software based on iris recognition. To maintain its unique position in the growing biometrics market and prevent reverse engineering of their software, IriTech knew it would need to make software rights management an important part of its overall business plan. They began searching for a solution that would meet their needs.

Aladdin Knowledge Systems-Tiltan Engineering Systems Ltd.

Serving an international customer base, Tiltan Systems Engineering Ltd. specializes in providing 2-D and 3-D visual solutions, as well as image generation systems and related applications. After researching several digital rights management solution alternatives, Tiltan decided to stick with Aladdin, and upgraded to a more recent version of their current DRM software: HASP SRM.


Like many companies, Prinova stores important information about customers and other data related to operations on its servers. The business originally used a traditional daily tape backup, but concerns about costs, errors, and whether this method would allow for effective disaster recovery led Prinova to begin looking for a new backup solution. They wanted a user-friendly system that would effectively safeguard the security and integrity of customer data.

Visioneer-Piedmont Hospital

The Piedmont Hospital in Atlanta, Georgia, is a 600-bed facility that provides a variety of healthcare services, including cancer services, emergency services, diabetes services, and spiritual care. Before implementing the Visioneer solution, Piedmont hospital staff would make copies of patients’ insurance and identification documents at registration. Photocopies of these documents were kept in the patient’s medical file at the hospital, and the information was eventually entered into the hospital’s database. Then, the business office would file insurance claims based on the information in the database. Unfortunately, claims were being rejected because information was being entered into the database incorrectly.

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