|
|
Case StudiesMicrosoft - Best BuyBest Buy, a leading specialty consumer retailer, wanted to create a more efficient approach to scheduling and routing for their “Geek Squad” brand, a team of field-based support professionals who service customers in their homes or small businesses. Channel Partner: Accenture Customer: Best Buy Technology: Microsoft Exchange Server 2003, Windows Mobile 5.0, Sprint PCS Vision Smart Device PPC-6700 and Verizon Wireless XV6700 Solution: Best Buy, a leading specialty consumer retailer, wanted to create a more efficient approach to scheduling and routing for their “Geek Squad” brand, a team of field-based support professionals who service customers in their homes or small businesses. Accenture implemented a scheduling, routing, and dispatch (SRD) application with Windows Mobile 5.0 and Verizon and Sprint smartphones.As a result, agents can now access updates to their schedules through their smartphones anywhere and at any time. They can also access maps and directions instantly. Agents can now access technical content through the internet that could be essential in solving a customer's problem. These factors together allow Best Buy to have a more competitive approach to customer service. Further Details: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=200475
View Case Studies by Vendors
Zeus Technology | 3Com | A10 Networks | Adtran | Aladdin Knowledge Systems | Astaro | Autodesk | Avaya | Axis Communications | BMC Software | Business Objects | Cisco Systems | Citrix Systems | CommVault | Data Domain | Dell | EMC | F5 Networks | GigaSpaces | Hitachi Data Systems | View all >>
View Case Studies by Vertical
Government-State-Local | Automotive | Computer Services | Education | Electronic Commerce | Engineering | Entertainment | Finance | Government (Federal) | Heathcare-Medical | Hospitality | IT | Information technology | Insurance | Law | Legal | Manufacturing | Media | Other | Pharmaceutical | View all >>
View Case Studies by Technology
Hubs-Systems-Routers | Appliances | Application Software | Business Intelligence | Collaboration | Customer Relationship Management System (CRM) | DRM | Data Management | Design analysis | Desktops | Disaster Recovery | E-mail | Enterprise Management | Financial performance management software | Graphic Arts Management | LANs | Laptops | Mainframes | Mobile Data Capacity | Networking | View all >>
View Case Studies by State
Wisconsin | Arizona | California | District of Columbia | Florida | Georgia | Illinois | Indiana | International | International – Australia | International – Germany | International - Australia | International - Canada | International - United Kingdom | Louisiana | Maryland | Massachusetts | Michigan | Missouri | New York | View all >> Case Studies Solutions |
A descriptive, comprehensive guide to the vast array of vendor programs available to VARs and channel partners. View Vendor Programs by:
Solutions in a Small World (Latin America): Sealed with a Kiss Even in today’s Internet-dominated world, in-person business connections still make strong impressions. But face-to-face marketers must be aware of cultural disconnects, explains AMD’s Gerald Youngblood.
|
