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Case Studies

Microsoft - Pioneer Electronics

Pioneer Electronics needed to provide superior customer service. To help achieve this, Pioneer dealers needed a forum to share installation expertise for increasingly sophisticated after-market car audio products.

Channel Partner: Cie Studios

Customer: Pioneer Electronics

Technology: Internet Information Services, Microsoft.NET Framework 3.5, Microsoft ASP.NET, Microsoft SQLServer 2005 Express Edition, Microsoft Visual Studio 2008 Professional Edition, Microsoft Windows Server 2003 Web Edition.

Solution: Pioneer Electronics needed to provide superior customer service. To help achieve this, Pioneer dealers needed a forum to share installation expertise for increasingly sophisticated after-market car audio products.

Pioneer turned to Cie Studios, a Microsoft reseller for help. The reseller used Microsoft Web Development technologies to create a solution that included an online portal that provides technical support and uses social networking and incentives to encourage dealer interaction. The solution produced increased dealer loyalty and an enhanced level of training. Also, the company was able to expand its dealer channel. FinallyPioneer was able to facilitate new business initiatives and improve its dealer management.

Further Details: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002736




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