HP Wins Seven-Year Services Agreement with National Grid Utility Company

Hewlett-Packard Co.'s Enterprise Services unit in the United Kingdom said it has landed a seven-year contract to supply National Grid plc, an energy utility operating in the U.K. and the northeastern U.S., with enterprise-ide services to help the company better manage its multi-supplier environment, lower costs and become more technology efficient.

The value of the contract was not disclosed.

HP said that it will set up a model that accommodates multiple suppliers to manage services and provides a single point of accountability across all of National Grid's vendors. The vendor said that it will integrate National Grid's service management processes and tools throughout its entire ecosystem and map service levels to business requirements.

The agreement also calls for HP to provide a dedicated service desk for some 30,000 National Grid employees in the U.K. and U.S.

"Many CIOs are wrestling with the challenge of managing complex hybrid environments that include a combination of traditional as well as private and public cloud," said Mike Nefkens, HP Enterprise Services EMEA senior vice president and general manager. 

HP said that it will combine its Enterprise Service Management processes and software, including implementing its Universal Configuration Management Database, Service Manager 7 and other required policies and procedures to meet the required tasks.

"The HP team brings deep service management expertise and tools with proven operational excellence from managing some of the world's most complex, multi-sourced environments helping National Grid compete effectively today and in the future," he said.

David Lister, National Grid chief information officer, said that the energy company is "working with HP to establish a service management hub to manage our multi-supplier environment more effectively and to enable us to be more flexible and achieve our cost and service goals."

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